Support

Having trouble with The Cut? We're here to help.

Get in touch

Email us at support@heftii.com and we'll get back to you as soon as possible.

Common questions

Looking for step-by-step guides? Browse the FAQ & Help section.

Why can't I see my tracks?

Make sure the source folder is set up in Settings and that you've granted The Cut permission to access your iCloud Drive folder. Go to Settings → Sources and tap "Add Source" to configure a folder.

My decisions aren't syncing across devices

The Cut uses iCloud for sync. Make sure you're signed in to the same Apple ID on both devices and that iCloud Drive is enabled. It may take a few minutes for changes to propagate.

How do I undo a rejection?

Tap the "Rejected" tab in the inbox, find the track, and use the move-to-inbox action. The track will return to your inbox for re-screening.

How do I connect SoundCloud?

Go to Settings → Sources → Add Source and select SoundCloud. You'll be redirected to sign in with your SoundCloud account. Once connected, The Cut will scan your playlists and likes for screening.

How do I connect an email inbox?

Go to Settings → Sources → Add Source and select IMAP. The Cut works with any IMAP provider — sign in with an app password (not your main account password) and it will pull in audio attachments and SoundCloud links from your promos automatically. For a step-by-step Gmail walkthrough, see the FAQ article "How do I add my Gmail account as an IMAP source?"