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FAQ & Help

Guides and answers for getting the most out of The Cut. Can't find what you need? Get in touch.

Sources

Connecting Gmail, Dropbox, SoundCloud, and the other places your promos come from.

• How do I add my Gmail account as an IMAP source? Turn on 2-Step Verification, generate a Gmail app password, then add it in The Cut under Settings → Sources → Add Source → IMAP.

Sendbox

Your public link for receiving demos and promos.

• What is Sendbox? Sendbox is your public link for receiving demos and promos — producers send tracks through a page at thecut.music/send/your-handle, and they land in your Inbox like any other source.
• How do I share my Sendbox link? Open your Sendbox under Settings → Sources to copy the link, share it, or show a QR code — then put it wherever producers already look for you.
• How long are submissions kept? Sendbox is a review inbox, not an archive: tracks are kept for a set number of days that depends on your plan and your decision, then deleted — and you can delete any track sooner.
• How do I delete my Sendbox account? Open your Sendbox under Settings → Sources and choose Delete Sendbox account. It removes your Sendboxes, every submission and all stored audio right away.
• How do I send a track to someone's Sendbox? Open their thecut.music/send link, verify your email with a six-digit code, fill in the track details and upload a file or paste a SoundCloud link. You'll get a receipt, and you'll hear back if it's a fit.